Nestling Cancellation & Refund Policy
Last Updated: October 26, 2025
Simple Rule
Cancellation fees only apply to your first week of care. All future weeks are fully refundable, always.
Emergency Situations
Medical emergency or unexpected circumstances? Contact us at hello@getnestling.com or (917) 304-7334 — we'll review case-by-case and work with you.
How to Cancel
Online: My Care → Cancel Booking
Call/Text/WhatsApp : (917) 304-7334
Email: hello@getnestling.com
Refunds processed within 24 hours, arrive in 5-7 business days.
Cancellation Timeline
Cancel 7+ Days Before Care Starts
100% refund — full amount back
Cancel 3-7 Days Before
Week 1: 50% refund
Week 2+: 100% refund
Cancel 48 Hours - 3 Days Before
Week 1: 25% refund
Week 2+: 100% refund
Cancel Less Than 48 Hours Before
Week 1: No refund
Week 2+: 100% refund
Caregiver No-Show or Cancels
100% refund, always
Examples
7-day booking, cancel 12 hours before:
Refund: $0 (short booking within 48 hours)
14-day booking, cancel 12 hours before:
Week 1 (Days 1-7): No refund
Week 2 (Days 8-14): Full refund
21-day booking, cancel 4 days before:
Week 1: No refund
Weeks 2-3: Full refund
30-day booking, cancel 2 days before:
Week 1: 25% refund
Weeks 2-4: Full refund
After Care Starts
Cancel mid-booking:
Days already worked: No refund (care provided)
Current week: No refund (week in progress)
Future weeks: 100% refund, always
Backup caregivers available, please let us know at hello@getnestling.com
Questions?
Why do you charge cancellation fees?
Caregivers decline other work to reserve time for your family. Late cancellations mean they have no backup income.
Why are future weeks always refundable?
We want you to book confidently. You're only committed to Week 1 — everything beyond that is flexible.
What if the caregiver cancels on me?
Full refund immediately + we find you a replacement + $100 credit if they cancel within 48 hours of start.
Need help? hello@getnestling.com | (917) 304-7334
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